FAQ

Frequent Questions Answered In A Simple Way:

Airport Meet & Greet Service Included – Yes – up to 2 hours FREE waiting time at the airport after the the flight lands (The majority of our competitors only wait for 45 min and some up to 60 minutes)

We understand that in some occasions there could be delays going through the airport formalities, customs, immigration, temperature checks due to Covid-19, or even missing luggage.

Waiting Times at the airport – up to 2 hours FREE waiting time at the airport after the the flight lands (The majority of our competitors only wait for 45 min and some up to 60 minutes)

Don’t you worry, we will wait for you at no extra cost.

Fixed Prices – Yes

Motorway fees included – Yes

Parking fees included – Yes

24 hrs Customer support – Yes

Monitor the flights in case of any delays – Yes

Emergency number – Yes +353 1 531 0255

Pet Friendly – Yes

Child Friendly – Yes

Partners abroad: www.airportcollections.net

Before you book

How do I make a booking on your website?

It is really simple!

To register a booking, go to the Home page.

1. On the form, enter your pickup location and the drop off location.

2. Choose the direction (one-way or return) for your trip.

3. Enter the number of passengers you want to book for and the number of suitcases you carry.

4. Enter the date and pick up time.

5. Click Select Vehicle.

6. Choose a vehicle of your preference.

7. Pay to complete the booking!

What information do I need in order to book?

Quite little.

Your pick up location, your destination, the type of trip (one-way or return), the pickup date time, number of passengers and suitcases.

I cannot find a route I want to book. What to do?

Do not worry at all. Call us at +353 1 531 0255 and we shall find a convenient ride for you.

How do I pay for my transfer?

You can use your credit/debit card to pay for your order.

Once you have chosen your vehicle preference, you will be directed to the payment window. Enter the details for your billing address and any additional details you would like us to know. Scroll down to you enter your card details.

Once entered, click on Place order.

Can I book a transfer with more than one stop?

Yes you can click on the + button while entering the pickup address to add extra stop or alternatively email us at info@copenhagentaxi.net to book a transfer with more than one stop.

Are tolls included?

Yes.

What is the Cancellation Policy?

Cancellation policy is 24 hrs.

To cancel your booking please send us an email to info@copenhagentaxi.net

Before you travel

What luggage entitlement will I have?

You can select in the booking form, the number of luggages you want to carry during your transfer. Usually 1 suitcase per person is the norm for our travel/transfer packages.

You can check the luggage capacity when booking the car. But, not to worry. If you have more luggage, you could always book a larger car.

Where will I meet the driver when I arrive?

From The Airport: Meet at the arrivals hall

To The Airport: Meet at the entrance of the property

What happens if I can’t locate my driver?

Contact immediately our 24/7 support office by phone +353 1 531 0255 for assistance.

My group size has changed, can I choose another vehicle?

No problem.

Email us: info@copenhagentaxi.net to request any changes on your booking.

Or Contact us by phone +353 1 531 0255

How long will the transfer take?

We have integrated Google Maps technology in our booking system. This will allow you to see the price, distance, and estimated duration of your ride before you book. Please be aware transfer duration times are subject to changes depending on traffic.

Is Meet and Greet included?

Yes